This privacy policy sets out how Manhattan Pain Medicine uses and protects any information that you give us when you use this website.

Manhattan Pain Medicine is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Manhattan Pain Medicine may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from August 1, 2024.

What Information Do We Collect?

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customize the website according to your interests.
  • We may provide your information to our third party partners for marketing or promotional purposes.

We will never sell your information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How Do We Process Your Information?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you

prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily.

However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

When And With Whom Do We Share Your Personal Information?

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us outreach@manhattanpainmedicine.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Manhattan Pain Medicine, 2 Fifth Avenue Suite 7, New York, NY, 10011

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

SMS opt-in and Phone Numbers for the purpose of SMS will not be shared with third parties and affiliates for marketing purposes.

SMS For Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

Upon consenting to receive text messages from Manhattan Pain Medicine, you may receive communications related to appointment reminders, billing notices. Please note that standard messaging disclosures apply.

Message Frequency

Our SMS message frequency is estimated to be 1–4 messages per week text messages daily across all users.

Potential Fees for SMS Messaging

Carriers may charge fees for each message sent or received. These fees can vary based on the carrier’s pricing structure and whether the message is sent domestically or internationally.

Opt-In Method

Example 1: Customers may opt-in for SMS messaging from Manhattan Pain Medicine verbally during a call initiated through our website (https://www.manhattanpainmedicine.com/). During the call, customers will be asked: “Do you agree to receive texts from Manhattan Pain Medicine? Message frequency varies. Message and data rates may apply. Text HELP for help, text STOP to opt-out. See our privacy policy at https://www.manhattanpainmedicine.com/privacy-policy/. This consent agreement will not be shared with third parties and affiliates for marketing purposes. No SMS communication will be initiated without customer consent.

Example 2: Customers may opt-in for SMS messaging from Manhattan Pain Medicine through our website (https://www.manhattanpainmedicine.com/). They will find an intake form with an optional check box that says: “Do you agree to receive texts from Manhattan Pain Medicine?” Message frequency varies. Message and data rates may apply. Text HELP for help, text STOP to opt-out. See our privacy policy at https://www.manhattanpainmedicine.com/privacy-policy/.” This consent agreement will not be shared with third parties and affiliates for marketing purposes. No SMS communication will be initiated without customer consent.

Opt-out

 customers can opt-out of SMS messaging from Manhattan Pain Medicine by replying STOP at any time to any received SMS message. Once opted out, they will receive no further SMS communication. Customers can opt back in at any time by replying START.

Standard Messaging Disclosures

  1. Messaging frequency may vary.
  2. Message and data rates may apply.
  3. To opt out at any time, text STOP.
  4. For assistance, text HELP or visit our website at https://www.manhattanpainmedicine.com/.
  5. Visit https://www.manhattanpainmedicine.com/privacy-policy/ for privacy policy and Terms of Service.

Subscriber Opt-In and Opt-Out Messaging

You will also need to ensure your Opt-In and Opt-Out messages follow these updated guidelines:

START: Thank you for opting into SMS messaging from Manhattan Pain Medicine. You may receive 1 messages per week. To opt out, text STOP. For assistance, text HELP or visit https://www.manhattanpainmedicine.com/. Message & data rates may apply.

STOP: You will no longer receive messages from Manhattan Pain Medicine. To opt back in at any time reply START.

HELP: Thank you for contacting Manhattan Pain Medicine. You can find help online at https://www.manhattanpainmedicine.com/.